Odoo Care Plans for Curaçao and Bonaire
Friendly Odoo support at a fixed monthly rate. Your Odoo keeps running, your questions get answered and you always know what it costs.
Why choose a Care Plan?
At Make My Day we believe in more than support: we believe in a genuine partnership. Our Care Plans are flexible service packages that make your Odoo smooth, productive and truly make your day.
- Proactive care. We anticipate your needs and prevent issues before they reach you.
- Human support. Real, friendly and knowledgeable help from a dedicated team.
- Fixed monthly rate. Transparent pricing, no surprises.
- Continuous improvement. Your standard Odoo modules are upgraded to a new major version once every two years (custom modules and Studio customizations are not included).
- Personal attention. We treat every client as a partner.
Our Care Plans
Basic
Up to 2 users
$75 per month
XCG 133.50 per month
Ideal for small teams who want reliable and responsive support.
Access to our friendly helpdesk with a response within 24 hours on working days.
10% discount on our hourly rate for work outside the Care Plan.
Standard
3-8 users
$175 per month
XCG 311.50 per month
Perfect for growing businesses who need comprehensive support.
Access to our friendly helpdesk with a response within 24 hours on working days.
15% discount on our hourly rate for work outside the Care Plan.
Premium
9-12 users
$250 per month
XCG 445 per month
Designed for mid-sized businesses who need robust and proactive support.
Access to our friendly helpdesk with a response within 24 hours on working days.
15% discount on our hourly rate for work outside the Care Plan.
Enterprise
13+ users
from $575 per month
from XCG 1,023.50 per month
A bespoke Care Plan tailored to the unique needs of your business.
Access to our friendly helpdesk with a response within 24 hours on working days.
15% discount on our hourly rate for work outside the Care Plan.
All prices exclude taxes. Clients on Curaçao are invoiced in XCG, clients on Bonaire in USD.
What is included
- Access to the Make My Day helpdesk
- Support for user questions and errors within your existing setup
- An upgrade of your standard, unmodified Odoo modules to a new major version, once every two years at a time we agree on
- A discount on our hourly rate for work outside the Care Plan
- Use of the free tools we offer
- A discount on trainings, courses and events we organise
- Membership of the Care Plan community, with a quarterly update on useful tools and frequently asked questions
Support covers daily operational assistance on working days between 9:30 AM and 6:30 PM Curaçao time (AST): troubleshooting errors, answering functionality questions within your existing setup and keeping your system running smoothly.
Not included
These services are handled separately, after your approval, as projects or billable hours:
- Implementation of new modules
- Major configuration changes
- Training and creation of training materials
- New implementation projects and data migrations
- Custom development and maintenance of custom code
- Updates of custom modules and customizations in Studio
- Strategic advice, system design and in-depth consulting sessions
- Server maintenance
- On-site support
- SBAB fiscal services: support for SBAB-certified POS systems, printers and the SBAB fiscal bridge (see the separate services below)
Which plan do you need?
Your plan depends on the number of active internal users in your production database. Our own administrator user does not count. If your number of users changes, we adjust your plan from the following month.
What we need from you
- Make My Day is registered with Odoo as your Partner of Record
- At least one paid user with administrator rights is available to us
- Your production and staging databases are hosted on Odoo.sh, or with a hosting provider we designate
Keeping your system stable
You, your users and any third parties you engage make no changes to the database structure, core or custom modules, API integrations or repository without our prior written consent. This includes changes made with AI tools or automated agents. Changes without our consent void our warranty and liability for the stability, data integrity, integrations and functionality of your Odoo environment, and any recovery work is invoiced separately.
How to reach us
- Submit your tickets through our helpdesk portal at makemyday.biz or email helpdesk@mmd-biz.com. This is the fastest way to get help.
- Standard support. Send all routine requests to the helpdesk portal or by email. We respond within 24 hours on working days. A request received outside business hours counts as received at the start of the next working day.
- Critical system issues. For outages or show-stopping problems that need immediate attention, call +599 9 670 3989. Additional charges may apply for phone support.
Fair use policy and extended issue resolution
Your monthly fee covers standard operational issues and troubleshooting within a reasonable effort. Requests that take more than one hour, and new configurations or projects, are carried out after your approval and billed at our hourly rate. As a Care Plan member you get a discount on that rate. We decide what counts as an urgent matter.
Add-ons and separate services
Extended support coverage
Need support beyond standard business hours and on weekends? Add extended support to your Care Plan for urgent requests until 10 PM Curaçao time (AST) on working days and during weekends. Without this add-on, we handle urgent requests outside business hours only at your explicit request, for a surcharge per request.
- Basic: add $75 (XCG 133.50) per month
- Standard: add $175 (XCG 311.50) per month
- Premium: add $200 (XCG 356) per month
- Enterprise: add $375 (XCG 667.50) per month
SBAB fiscal services: POS systems, printers and fiscal bridge
SBAB fiscal services are not part of the Care Plan. We offer them as a separate support service for companies with SBAB-certified POS systems and printers on Curaçao: software support at $75 (XCG 133.50) per register per month. For hardware support we recommend your IT partner, or we can arrange outsourced support when you bought the hardware through one of our POS partners.
Custom development and maintenance
We also support custom developed modules and maintain custom code. Pricing depends on the complexity and scope of the code and is calculated per line of code. Contact us for a detailed quote.
Frequently asked questions
Odoo is a living system. Your team has questions, things go wrong and new needs come up. A Care Plan gives you a helpdesk with a response within 24 hours on working days, a partner who knows your setup and a discount on any extra work, all for a fixed monthly price. It is a standard part of working with us as your Odoo partner.
Plans start at $75 (XCG 133.50) per month for up to 2 users, excluding taxes. The price depends on the number of active internal users in your production database. Clients on Curaçao are invoiced in XCG, clients on Bonaire in USD. See the four plans above.
Yes. A Care Plan works for Odoo Online too. Support for issues that result from Odoo's automatic updates is not included.
We carry out the work after your approval and bill it at our hourly rate. As a Care Plan member you get a discount on that rate.
Standard support runs on working days from 9:30 AM to 6:30 PM Curaçao time (AST). With the extended support add-on you can also reach us for urgent requests until 10 PM and during weekends. Without it, we handle urgent requests outside office hours only at your explicit request, for a surcharge per request.
No. A Care Plan covers support within your existing setup. New modules, major configuration changes, training and data migrations are separate projects or billable hours, carried out after your approval.
Yes, as a separate support service. SBAB fiscal services are not part of the Care Plan. Software support costs $75 (XCG 133.50) per register per month.
English, Dutch and Papiamentu, in your own time zone.
Looking for more than just support? See how we work as an Odoo partner in Curaçao and Bonaire, or our offer for accounting firms.
Apply For a Care Plan!
Please fill out the form below to apply for on of our care plans. Your plan will commence the first day of the following month. In the meantime you can always send in your questions to helpdesk@mmd-biz.com. You will automatically create a new ticket.
By applying, you agree to our Terms and Conditions.